Frequently asked questions

Yes, you use the TWINT Prepaid app. To sync, open the TWINT Prepaid app, click on «Register», enter your contact details and take a photo of your ID. In the menu, go to «Top up credit», then «Bank account» and choose Hypothekarbank Lenzburg. You'll be asked to take a photo of your neon card and enter your IBAN. After verification, the bank will authorise the connection between neon and TWINT, which usually takes 1-2 working days. TWINT Prepaid is a prepaid service, so you'll have to move money from neon over to TWINT before you can start using TWINT to make payments – top-ups of up to 200 CHF are available immediately.

Alternatively, you can also use the UBS TWINT app. However, this app doesn't work with the neon Debit Mastercards issued since September 2024.