Frequently asked questions

We’re very sorry to hear that, but we want to make things easy for you. If you’re certain that you want to close your account, first transfer the remaining sum from your neon account to an account with another bank. As soon as your balance with neon reaches 0 CHF, you can close your account yourself in the app. To do so, go to «Profile», «Accounts» and «Close account». You will receive a confirmation by e-mail and SMS that we have received the request. And an email as soon as the cancellation has been processed. Please note that you cannot reactivate your account nor open a new account with us. Your neon Mastercard will stop working immediately and all open future payments, standing orders, eBills, and direct debits will no longer be executed.