Frequently asked questions
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Why is there only a 4-digit PIN?
Mastercard, the new card processor for the neon card, works internationally for numerous banks and millions of users. Internationally, almost all countries use no more than 4 digits for the PIN. Switzerland is an exception. Our new card processor is a subsidiary of Mastercard and works internationally for many major banks.
Therefore, the configuration of our card processor is also set to 4 digits. Since 4 digits are the international standard, we unfortunately cannot offer more than 4 digits.