Frequently asked questions

Two-factor authentication is the most common and a proven and tested security standard in online banking. In order to access your account and money, we will always ask for two different identifying factors. Factors are things that only you have, know or are. For example your smartphone, login code or your fingerprint. Bank cards have worked this way for a long time - you need the card itself as well as the PIN that goes with it to use it. At neon those factors are your phone and your personal login code or fingerprint. We verify your phone when you open your account. When you log in for the first time, you set your own transaction PIN that you use to authorise payments. With other banks, you often have to use a second app or a card reader device. But neon wants to make things less complicated for you, so we've built that service in to our app.