Frequently asked questions

Yes and no. There is no direct way to deposit cash into your account because neon is 100% digital and has no counters. But you have two options.

Option 1: Buy a TWINT top-up in Coop and discharge the credit to your neon account via the TWINT app. You can buy these TWINT top-ups (also called credit codes) at the post office, in Coop supermarkets, at Coop Bau+Hobby and at Coop City (food and non-food). You will receive the credit code at the checkout in the form of a receipt.

With TWINT Prepaid, you do the same, but then also click on the three dots at the top right of the main screen, select «Unload credit» and enter the desired amount and your neon IBAN - the amount will be credited to your neon account after 2-3 working days.

Option 2: Create a QR deposit slip online (enter your neon IBAN and your name), print it out and take it to a post office counter. Please note that the post office charges a fee for this.