Frequently asked questions
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Where can I use my card?
Wherever Mastercards are accepted. That means at all ATMs and many shops and restaurants worldwide – and as of January 2020 without exchange rate spread. There are very few merchants that can not yet accept our card. These are isolated cases. Did your neon Mastercard unexpectedly not work but another one of your cards did? Please tell us – if you have a confirmation slip and can attach it, that's even better. That way, we can figure out what went wrong.