Frequently asked questions

Return protection refunds you the full price of your purchase if, say, you’ve bought a pair of trainers but don’t want them and the seller doesn’t want to take them back. Of course, the trainers need to be unworn and in absolutely pristine condition. Return protection applies to goods worth at least 60 CHF and if you’ve paid for at least 60% of the value with your metal card. The maximum protected amount is 1'000 CHF a year.

Please note: neon has no authority to make decisions in the event of insurance claims. This is the sole responsibility of the insurance partners. Therefore, please contact the respective partner directly in case of insurance claims.