Frequently asked questions

You need to submit the following documents: this completed claim form, the transaction receipt for the goods bought (a screenshot from your neon app) and written confirmation from the retailer that shows the fact that your purchased goods weren’t accepted and why. You can either email this to info.ch_at_allianz.com or send a hard copy to: Allianz Assistance, Richtiplatz 1, Postfach, 8304 Wallisellen, Switzerland.

Once Allianz Assistance has checked the documents and determined that you’re entitled to return the goods, they’ll ask you to send the goods you’ve purchased to them within 30 days by registered post. Please keep the proof of postage so that you’ve got evidence in case the package doesn’t make it to Allianz Assistance.