Frequently asked questions

Your baggage is insured against theft, robbery, damage and loss during your trip. If your baggage arrives at your destination substantially delayed, we’ll cover the costs for the bare necessities that you need to buy (unfortunately, we don’t cover the costs of a new gravel bike if your own one arrives late for your cycling holiday!). You benefit from global cover of up to 2'000 CHF a year (except within Switzerland) if you paid for at least 80% of the cost with your metal card. More info here.

Please note: neon has no authority to make decisions in the event of insurance claims. This is the sole responsibility of the insurance partners. Therefore, please contact the respective partner directly in case of insurance claims.